Terms of Service

These terms govern your use of FieldFoxx services. Please read them carefully.

Last updated: January 26, 2025

Welcome to FieldFoxx

These Terms of Service ("Terms") govern your access to and use of FieldFoxx's business management platform and related services (the "Services") provided by FieldFoxx Inc. ("FieldFoxx," "we," "us," or "our").

These Terms constitute a legally binding agreement between you and FieldFoxx. Please read them carefully before using our Services.

Important: By using FieldFoxx, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Acceptance of Terms

Agreement

By accessing or using FieldFoxx services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Updates to Terms

We reserve the right to update these terms at any time. We will notify users of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new terms.

Eligibility

You must be at least 18 years old and have the legal authority to enter into agreements to use our services. By using FieldFoxx, you represent that you meet these requirements.

Service Description

Platform Services

FieldFoxx provides a comprehensive business management platform for service professionals, including scheduling, customer management, quoting, invoicing, payment processing, and analytics tools.

Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

Feature Changes

We may add, modify, or discontinue features at any time with reasonable notice. We will make commercially reasonable efforts to maintain backward compatibility for existing features.

User Accounts and Responsibilities

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breaches.

Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to update this information as necessary to maintain its accuracy.

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You will not use our services to violate any laws, infringe on rights of others, or engage in harmful activities.

Data Responsibility

You are responsible for the accuracy and legality of all data you input into our system, including customer information, job details, and financial data.

Payment Terms and Billing

Subscription Fees

Our services are provided on a subscription basis. Fees are charged in advance for each billing period (monthly or annually) and are non-refundable except as expressly stated in our refund policy.

Payment Processing

Payments are processed through third-party payment processors. You authorize us to charge your designated payment method for all fees owed. Failed payments may result in service suspension.

Price Changes

We may change our pricing with 30 days' written notice. Price changes will take effect at the start of your next billing cycle. You may cancel your subscription before the price change takes effect.

Taxes

You are responsible for all applicable taxes related to your use of our services. We may collect taxes where required by law.

Data Privacy and Security

Data Collection

We collect and process personal and business data as described in our Privacy Policy. By using our services, you consent to such collection and processing.

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure.

Your Data Rights

You retain ownership of your business data. We provide tools for data export and deletion. Upon termination, we will delete or return your data within 30 days unless legally required to retain it.

Compliance

We comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations where applicable.

Prohibited Uses

Illegal Activities

You may not use our services for any illegal activities, including but not limited to fraud, money laundering, or violation of export control laws.

Abuse and Harassment

You may not use our services to harass, abuse, or harm others, or to send spam or unsolicited communications.

System Abuse

You may not attempt to gain unauthorized access to our systems, interfere with service operation, or use our services in ways that could damage or impair functionality.

Intellectual Property Violations

You may not use our services to infringe on intellectual property rights of FieldFoxx or third parties.

Termination

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting our support team.

Termination by Us

We may terminate or suspend your account immediately if you violate these terms, fail to pay fees, or engage in activities that could harm our services or other users.

Effect of Termination

Upon termination, your access to services will cease immediately. We will provide reasonable opportunity to export your data before permanent deletion.

Survival

Provisions regarding payment obligations, intellectual property, and limitation of liability will survive termination.

Limitation of Liability

Service Warranty

Our services are provided 'as is' without warranties of any kind. We do not guarantee that our services will be error-free, uninterrupted, or meet your specific requirements.

Limitation of Damages

In no event shall FieldFoxx be liable for indirect, incidental, special, or consequential damages, including lost profits or data, even if we have been advised of the possibility of such damages.

Maximum Liability

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us in the 12 months preceding the claim.

User Responsibility

You acknowledge that you use our services at your own risk and are responsible for maintaining backup copies of your important data.

Governing Law and Disputes

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Contact Us About These Terms

If you have questions about these Terms of Service, please contact us:

Email

legal@fieldfoxx.com

For legal and terms inquiries

Phone

1-918-960-0178

Monday - Friday, 9 AM - 5 PM CST

Mailing Address

FieldFoxx, LLC.
Legal Department
P.O. Box 1245
615 SW Jennings Ave
Bartlesville, OK 74004

Response Time

We respond to legal inquiries within 5 business days