Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 26, 2025
At FieldFoxx, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services.
By using FieldFoxx, you consent to the practices described in this Privacy Policy. If you have any questions or concerns, please contact us at privacy@fieldfoxx.com.
Important: This policy applies to all FieldFoxx services and supersedes all previous versions. We may update this policy from time to time and will notify you of material changes.
When you create an account, we collect information such as your name, email address, phone number, company name, and billing address. This information is necessary to provide our services and communicate with you.
We collect information about your business operations including customer data, job details, invoices, and payment information that you input into our platform.
We automatically collect information about how you use our services, including IP addresses, browser types, device information, and interaction patterns within our platform.
We may collect information from your communications with us, including support tickets, emails, and chat messages.
We use your information to provide, maintain, and improve our services, process payments, and ensure platform security.
We use your contact information to send service updates, billing notifications, security alerts, and respond to your inquiries.
With your consent, we may send promotional emails about new features, industry insights, and special offers. You can opt out at any time.
We analyze usage patterns to improve our services, develop new features, and enhance user experience.
We share information with trusted third-party service providers who help us operate our business, such as payment processors, cloud hosting providers, and customer support tools.
We may disclose information when required by law, to protect our rights, or to ensure the safety and security of our users.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We never sell your personal information to third parties for marketing purposes.
All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols.
We implement strict access controls and authentication measures to protect your data from unauthorized access.
We conduct regular security audits and vulnerability assessments to maintain the highest security standards.
Our data is stored in secure, SOC 2 Type II certified data centers with 24/7 monitoring and physical security measures.
We send several types of emails: (1) Transactional emails (account notifications, billing, security alerts) - these are essential for service operation, (2) Product updates and feature announcements, (3) Marketing emails (newsletters, promotions, industry insights) - these are optional.
You can unsubscribe from marketing emails by: (1) Clicking the 'Unsubscribe' link at the bottom of any marketing email, (2) Logging into your FieldFoxx account and updating your email preferences in Settings > Notifications, (3) Emailing us at privacy@fieldfoxx.com with 'Unsubscribe' in the subject line.
We will process your opt-out request within 48 hours. Note that you may still receive transactional emails related to your account and service usage.
You can re-subscribe to marketing communications at any time by updating your preferences in your account settings or contacting our support team.
You have the right to access and download your personal data. You can export your data from your account dashboard or contact us for assistance.
You can update your personal information at any time through your account settings or by contacting our support team.
You can request deletion of your account and personal data. Note that we may retain certain information for legal or business purposes as permitted by law.
You can request restrictions on how we process your personal data in certain circumstances.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
privacy@fieldfoxx.com
For privacy-related inquiries
1-888-721-1115
Monday - Friday, 8 AM - 8 PM EST
FieldFoxx Inc.
Privacy Office
123 Business Ave, Suite 456
Tech City, TC 12345
We respond to privacy inquiries within 3 business days
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